01

Customer Information 客户资料

Customer Name 客户名字

Contact Number 联络号码

Site Address 现场地址

02

Technician Information 技术员资料

Technician Name 技术员名字

03

Service Details 服务详情

Problem Reported 故障问题

Diagnosis / Findings 诊断 / 检查结果

Action Taken 处理方法

Parts Replaced 更换零件

04

Service Checklist 服务检查清单

Power Supply Checked 电源已检查 Network Checked 网络已检查 Device Online Checked 设备在线已检查 Recording Checked 录像已检查 Cable Checked 线缆已检查 System Tested 系统已测试

CCTV

CCTV Equipment Details CCTV 设备详情

Camera Type 摄像头类型 — Select — Analog CameraIP Camera

Camera Design 摄像头款式 — Select — Dome CameraBullet Camera Turret CameraPTZ CameraFisheye Camera

Recorder Type 录像机类型 — Select — DVRNVRHybrid Recorder

HDD Size 硬盘容量 — Select — No HDD500GB1TB 2TB4TB6TB 8TB10TB12TB16TB

POE / Network Switch 网络交换机 — Select — Not Applicable4 Port8 Port 16 Port24 Port48 Port

CCTV Quantity Affected 受影响数量

CCTV Brand / Model 品牌 / 型号

CCTV Problem Checklist CCTV 故障清单

No video Video loss Camera offline HDD failure Recording issue Network issue Power supply faulty Night vision not working Water damage Cable issue IP conflict Password issue HDMI / VGA no display Remote view not working Time / date incorrect

CCTV Equipment Remarks 设备备注

AC

Access Control Equipment Details 门禁系统设备详情

Controller Brand 控制器品牌

Controller Model 控制器型号

Reader / Credential Type 读卡器 / 凭证类型 — Select — RFID CardFingerprintPIN Keypad Card + PINFace Recognition Mobile AppMultimodal

Lock Type 锁具类型 — Select — Electromagnetic LockElectric Strike Solenoid LockMotorised Deadbolt Automatic Door

No. of Doors 门的数量

No. of Readers 读卡器数量

Management Software 管理软件

Qty / Doors Affected 受影响数量 / 门

Access Control Problem Checklist 门禁故障清单

Card not reading Door not releasing Access denied Controller offline Power supply failure Database error Wiring fault Reader damaged Solenoid / strike faulty Software not connecting Time zone mismatch Door sensor fault Battery backup failure PIN pad not responding Firmware issue

Access Control Remarks 门禁系统备注

ALM

Alarm System Equipment Details 警报系统设备详情

Alarm Panel Brand 警报主机品牌

Alarm Panel Model 警报主机型号

Detector Type 探测器类型 — Select — PIR Motion SensorDoor / Window Magnetic Smoke DetectorGlass Break Vibration SensorDual Tech (PIR + MW) Beam SensorMulti-type

Communication Type 通讯方式 — Select — GSM / SMSIP / EthernetPSTN Dual Path (GSM + IP)WiFiNone

No. of Zones 防区数量

No. of Sirens 警报器数量

No. of Keypads 键盘数量

Zones / Units Affected 受影响防区 / 设备

Alarm Problem Checklist 警报故障清单

False alarm Siren not sounding Zone fault Tamper alert Panel offline Keypad not responding GSM / IP comm failure Battery low / flat Sensor not detecting Arm / disarm failure Central station no signal Power supply fault Wiring short / open Firmware issue Zone bypass active

Alarm System Remarks 警报系统备注

AG

Autogate System Equipment Details 自动门设备详情

Quantity 数量

Brand / Model 品牌 / 型号

Serial Number 序列号

Parts Replaced 更换零件

Equipment Checklist 设备清单

Swing Arm Motor Sliding Gate Motor Control Panel Remote Control Receiver Photocell Sensor Limit Switch Backup Battery Gearbox Track / Roller Safety Sensor

Autogate Problem Checklist 自动门故障清单

Gate cannot open Gate cannot close Gate opens halfway Gate closes halfway Remote not working Motor no response Control board faulty Sensor blocked Limit switch issue Gear / roller issue Abnormal noise Gate alignment issue

Equipment Remarks 设备备注

IC

Intercom System Equipment Details 对讲系统设备详情

Quantity 数量

Brand / Model 品牌 / 型号

Serial Number 序列号

Parts Replaced 更换零件

Equipment Checklist 设备清单

Door Station Indoor Monitor Guard House Station Handset Video Intercom Panel Power Supply Network Switch Door Release Relay Door Lock Interface

Intercom Problem Checklist 对讲系统故障清单

No sound No video Cannot unlock door Call not ringing Monitor no display Door station offline Indoor monitor offline Network issue Power issue Audio distorted

Equipment Remarks 设备备注

NET

Network / WiFi System Equipment Details 网络 / WiFi 系统设备详情

Quantity 数量

Brand / Model 品牌 / 型号

Serial Number 序列号

Parts Replaced 更换零件

Equipment Checklist 设备清单

Router Firewall Network Switch POE Switch Access Point WiFi Mesh Patch Panel LAN Cable Server Rack Fibre Modem / ONU Network Cabinet

Network Problem Checklist 网络故障清单

No internet WiFi weak signal Network intermittent LAN port no connection Switch offline AP offline IP conflict Slow connection Cable fault VLAN / configuration issue DHCP issue DNS issue

Equipment Remarks 设备备注

SL

Smart Lock / Door Lock Equipment Details 智能锁 / 门锁设备详情

Quantity 数量

Brand / Model 品牌 / 型号

Serial Number 序列号

Parts Replaced 更换零件

Equipment Checklist 设备清单

Smart Lock Digital Door Lock Fingerprint Module Keypad RFID Card Module Mortise Lock Battery Door Alignment App / Bluetooth Module Mechanical Key Cylinder

Smart Lock Problem Checklist 智能锁故障清单

Cannot unlock Cannot lock Fingerprint not working PIN not working Card not working Low battery Motor jam Door alignment issue App connection issue Keypad no response Auto-lock failure

Equipment Remarks 设备备注

BG

Barrier Gate System Equipment Details 闸门系统设备详情

Quantity 数量

Brand / Model 品牌 / 型号

Serial Number 序列号

Parts Replaced 更换零件

Equipment Checklist 设备清单

Barrier Arm Barrier Motor Control Board Loop Detector Photocell Sensor Remote Control Push Button RFID Reader ANPR Camera Boom Arm Spring Safety Sensor

Barrier Gate Problem Checklist 闸门系统故障清单

Barrier cannot open Barrier cannot close Arm stops halfway Loop detector not detecting Sensor blocked Motor faulty Control board issue ANPR trigger issue RFID trigger issue Arm broken Spring issue

Equipment Remarks 设备备注

05

Before / After Photos 施工前 / 后照片

BEFORE 施工前

Add Before Photos / 添加施工前照片

Compressing images… / 压缩图片中…

No before photos yet / 尚未添加施工前照片

AFTER 施工后

Add After Photos / 添加施工后照片

Compressing images… / 压缩图片中…

No after photos yet / 尚未添加施工后照片

06

Customer Remarks 客户备注

Additional Remarks from Customer 客户的额外备注或意见

07

Signatures 签名

CUSTOMER SIGNATURE 客户签名

在此签名

Clear

TECHNICIAN SIGNATURE 技术员签名

在此签名

Clear